Category Archive

Our director Lucy talked to the Chartered Institute of Public Relations’ digital content hub Influence about how PR professionals can become more confident presenters and public speakers.

For Hendrix Training one of the biggest changes during the COVID-19 crisis has been a shift to running courses online via Zoom and Microsoft Teams rather than face-to-face. It has been an interesting journey. In our latest podcast co-founders Steve Hemsley and Lucy Morgans join lead trainer Jonas Cemm to discuss the move to online training. One of our clients …

Customer service over the telephone is not just about giving information and advice; it is about the giving of time and space – the support of listening. Good listening is active listening.

A survey conducted by YouGov discovered that 56% of Britons are more inclined to listen to an organisation if they find the voice from the contact centre appealing. This is about a lot more than measuring which regional accents people like.

Lord Sugar sees candidate benefit from drama presentation boost. The BBC’s The Apprentice finalist Courtney Wood was so terrified about having to present to 250 industry big wigs at London’s City Hall that he invested in some drama-led public speaking training to calm his nerves.

If the election of Donald Trump tells us anything it is that how you say something can often be more powerful than what you say…

The fear people feel before delivering presentations at work and the impact it can have on their health is being ignored by many employers’ wellness programmes…

Public speaking is one of the scariest things we must do in life, but a lack of confidence when presenting at work can affect our personal development.

In organisations up and down the country, managers are being asked to make presentations outlining their company’s view on Brexit and what they expect the coming months to bring…