For Hendrix Training one of the biggest changes during the COVID-19 crisis has been a shift to running courses online via Zoom and Microsoft Teams rather than face-to-face. It has been an interesting journey. In our latest podcast co-founders Steve Hemsley and Lucy Morgans join lead trainer Jonas Cemm to discuss the move to online training. One of our clients …
The best call centres understand the importance of listening
Customer service over the telephone is not just about giving information and advice; it is about the giving of time and space – the support of listening. Good listening is active listening.
Why every contact centre should use actors to boost telephone voice skills
A survey conducted by YouGov discovered that 56% of Britons are more inclined to listen to an organisation if they find the voice from the contact centre appealing. This is about a lot more than measuring which regional accents people like.
The Actor’s Apprentice
Lord Sugar sees candidate benefit from drama presentation boost. The BBC’s The Apprentice finalist Courtney Wood was so terrified about having to present to 250 industry big wigs at London’s City Hall that he invested in some drama-led public speaking training to calm his nerves.
How Trump’s presentation skills helped him win the White House
If the election of Donald Trump tells us anything it is that how you say something can often be more powerful than what you say…
Employee wellness schemes ignore fear of public speaking
The fear people feel before delivering presentations at work and the impact it can have on their health is being ignored by many employers’ wellness programmes…
Are Public Speaking fears holding you back at work? Tap into the Actor’s Toolbox
Public speaking is one of the scariest things we must do in life, but a lack of confidence when presenting at work can affect our personal development.
Public speaking brings its own Brexit fears
In organisations up and down the country, managers are being asked to make presentations outlining their company’s view on Brexit and what they expect the coming months to bring…