To deliver the best Face-to-Face customer service you must think like a customer. Put yourself in their shoes and consider how you would feel being served by you.
Remember to think about how you are perceived by others.
You are your own personal brand, and your body language, tone of voice and overall manner will have an effect on how others see you and react to you.
Hendrix trainers demonstrate how you can deliver more effective face-to-face customer service.
This is a fun and memorable training session providing tips that all learners can put into practice straightaway.
Who is it aimed at?
- Anyone who must deliver face-to-face customer service at work
- Anyone who manages a customer service team
How does it work?
This practical course takes participants through a fascinating journey which ends with them being more aware of themselves and others when delivering customer service. What is expected of them by their managers and by the people they are serving? They will learn how to improve their body language, voice and listening skills through an innovative mix of theory and practical exercises.
The skills you will learn
- Why team members must think like a customer
- Being aware of who their audience is. Who exactly are they serving?
- How their body language can make them appear approachable and helpful…or not
- How their tone of voice can make people feel at ease and how it can improve customer service and ultimately their job
- The importance of listening
- How to feel more confident about approaching customers
- How to deal with complaining customers
Ask about our special rates for group training.
Learner from University of Warwick. Oct 2019
“Because I was so engaged in the relaxed style of the training, I feel I will remember the techniques that were taught.
The training helped me reflect on how I currently perform in my role and what I can do better or start doing. It made me think differently and put me in the shoes of the customer which is easy to forget under the pressure of day to day work.”
White Label
All courses can be ‘white-labelled’ for other training providers
Team Building
Let your team explore their creativity through drama-led team building
Fun!
Highly effective training sessions that are lots of fun and memorable too!
Hendrix is proud to work with:
What Our Clients Say...
Latest Tweets
Happy #WorldPoetryDay from the Garden of England- #KENT . The home of many wonderful poets and the place #HendrixTraining loves to call home. Here's one of our favourite poems from Vita Sackville West to read this afternoon.
We love @GethincJones for putting his best foot forward dancing for 24 hours to raise money and awareness for #RedNoseDay. This is definitely a @HendrixTraining kinda challenge. Watch this space. #FridayFeeling
We hope you had a great time Keir! Thank you for all your hard work and we hope you enjoyed a well earned coffee. #thursdayvibe
Our lovely trainer @keirbrown is sharing his #wednesdaywisdom with a senior leadership team in historic #Cambridge today. Have a great afternoon Keir! https://hendrixtraining.com
Your employees need to be able to engage with their target audience when presenting. Don't let nerves or poor delivery get in the way.
Our professional actors will take your employees' presenting skills to the next level.
Go Beyond The PowerPoint.
#LearningAndDevelopment
