About the Author...
Our lead trainer @Miles_Western is only nominated in the Panto oscars...oh yes he is!!! #panto #actorslife
As The Guardian reports, we have issued a challenge to Pope Francis: go vegan for Lent and receive $1m for for charity! The purpose of our campaign is to encourage the Pope, and others, to address their diet in order to fight climate change.
https://t.co/PPyZk4uDFc
Are you nervous about presenting at work? Take a breath!28th March 2018There was an American opera singer called Dorothy Sarnoff who had the most beautiful voice but also the most crippling stage fright. If you worry about presenting when nerves kick-in, imagine trying to sing a bit of Gershwin. […]
When you present at work, your words have power18th September 2017It’s not always what you say… it’s how you say it. Of course, your body language tells your audience a lot (are you nervous or can they trust you?) but how you convey your content will decide whether your messages ultimately hit their mark. […]
The best call centres understand the importance of listening28th March 2017Customer service over the telephone is not just about giving information and advice; it is about the giving of time and space – the support of listening. Good listening is active listening. […]
