Are you nervous about presenting at work?

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  • Are you nervous about presenting at work?Are you nervous about presenting at work? Take a breath!
    There was an American opera singer called Dorothy Sarnoff who had the most beautiful voice but also the most crippling stage fright. If you worry about presenting when nerves kick-in, imagine trying to sing a bit of Gershwin.
  • When you present at work, your words have power
    It’s not always what you say… it’s how you say it. Of course, your body language tells your audience a lot (are you nervous or can they trust you?) but how you convey your content will decide whether your messages ultimately hit their mark.
  • The best call centres understand the importance of listeningThe best call centres understand the importance of listening
    Customer service over the telephone is not just about giving information and advice; it is about the giving of time and space – the support of listening. Good listening is active listening.